Do you accept returns?

Yes Returns Are Accepted for most items.

What are some types of font used for engraving?

Left to Right. 1. Block (Goudy Stout) 2. Circle Monogram 3. Times Greek 4. Script (Vanessa)

Do you offer free priority shipping?

Yes free priority shipping is provided for each purchase.

What if I want my item shipped via Ups or DHL?

We will ship both UPS and DHL for an additional $2.50 per shipment, be sure to specify the request in the special instructions in the the checkout.

Do you offer Express shipping? 

Yes we offer next day and second day delivery options,  call us for a quote on your shipment as each one may vary based on weight and dimensions.

Do you offer insurance?
 

Yes if you would like to purchase insurance for your shipment, just indicate it in the special instructions during checkout. 
The additional cost for insurance is $2.50 per shipment.

Do you ship International

Yes

Do you accept personal checks?

Yes, we will accept personal checks but your orders will not be shipped until the check clears. This usually takes 2-5 business days after your check is received.

Can I place an order over the phone?

Yes, we accept phone orders during our business hours of Monday through Friday from 8:00 a.m. to 6:00 p.m. and Saturday from 10:00 a.m. to 3:00 p.m. Call our toll‐free phone number is 1‐877-511-8842 to place your order.

When and how will my information be used? 

Credit card information will be processed for completing orders once an item is purchased from our web site. We do not store credit card information for longer than 30 days, a measure that is taken for security purposes and to ensure great customer service and satisfaction. Contact information from the order form is used to process our customer’s orders and makes sure that they are delivered to the exact address on file. The customer's contact information such as e mail address or phone number, will be used as a secondary measure to get in touch with the customer when necessary. 

Why do you need my financial information?

Financial information such as a credit card numbers or billing address are used to bill our customers for products and services and ensure proper delivery.

Can I freely shop and browse this site without having to worry about having my information shared with a third party?

Absolutely! We will never share any of your information with a third party unless it is used to process an order.

What information do we collect and why? 
We collect information from you  when you place an order, or respond to a survey, or fill out a form. 
When ordering on our site, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information, this information allows for correct and effective processing. 

What do we use your information for and why? 
The information we collect from you may be used in one of the following ways: 

• To personalize your shopping experience (your additional input helps us better adapt to your individual and personal needs sending an item a certain way or with an additional featured service, like engraving. 
  
  
• To help us in maximizing the effectiveness of our web site, improving each of our site features and offerings, based on the feedback that you kindly provide us with.
• To improve customer service. (We will use your information to helps us more effectively respond to your individual service requests and support needs).
•  To process transactions have the correct product(s) packaged and shipped quickly and effectively in the exact fashion that our buyers desire.
•  To send periodic emails.  (we will only send emails to buyers and browsers who are interested in receiving future offers from us and would like to be kept posted on all of the latest products, designs, and customizing options we offer. 
  
  

How can I know that my information will be kept secure?

We are an SSL certified website meaning our website is as secure as it gets  and we implement a variety of routine measures such as discarding all credit card info after 30 days, allowing 

our customers to endulge in a safe and secure shopping experience.